Customer Experiences and Learning DESIGNED to PERFORM.
Customer Experiences and Learning DESIGNED to PERFORM.
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I create projects that engage, support, and deliver results—whether designing learning experiences, coordinating online education programs, or improving customer service operations. With a background in instructional design, customer support, and course coordination, I bring a flexible skill set to every role and project.
I create projects that engage, support, and deliver results—whether designing learning experiences, coordinating online education programs, or improving customer service operations. With a background in instructional design, customer support, and course coordination, I bring a flexible skill set to every role and project.
Learning Design
Learning Design
• Designed onboarding and training for remote adult learners
• Built scenario-based microlearning using Canva & Slides
• Created self-paced guides and walkthroughs
Support & Communication
Support & Communication
• Provided learner support and volunteer coordination in LMS
• Delivered service-focused training using virtual tools
• Skilled in clear, empathetic communication with adult learners
A snapshot of my qualifications is below. For a complete view of my experience, download my resume.
A snapshot of my qualifications is below. For a complete view of my experience, download my resume.
Download Resume
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