My Project Portfolio
My Project Portfolio
This portfolio highlights selected work across instructional design, learner support, and customer experience. Each project reflects my focus on clarity, engagement, and real-world impact—whether I’m designing digital learning, coordinating student progress, or delivering virtual support.
Creating learning experiences that inform, engage, and perform.
Microlearning: Aviation Safety Demo
A practical onboarding guide created for volunteer English instructors supporting remote learners. The guide outlines expectations, learner support strategies, LMS tools, and communication norms to help volunteers start confidently and consistently.
Tools Used:
Google Slides · Canva · Google Classroom
Customer Service Microlearning Module
A scenario-based microlearning project designed to simulate real-life customer support interactions. Focused on tone, empathy, and service recovery, this module guides learners through decision points using a branching slide structure.
Tools Used:
Canva · Google Slides
Delivering learner support and virtual service with empathy and precision.
Overview
As part of a university-led outreach program, I volunteered as a course coordinator for an online English course designed for working students. The goal was to support learners throughout the 5-week program while helping them stay engaged and on track in a fully virtual environment.
Audience
Adult ESL learners enrolled in the Bridge English Program
My Role
Course Coordinator | Student Support
Tools Used
Google Sheets | Google Classroom | Gmail | Facebook Messenger
Results & Reflection
Over 50 learners completed the course, with consistent engagement across all five weeks. My support helped reduce learner drop-off, and I received positive feedback for responsiveness and empathy. This experience strengthened my skills in learner support, remote coordination, and proactive communication—skills I now apply in instructional design and service roles.
Key Responsibilities
Responded to learner queries regarding course access and expectations
Delivered support using chat, email, and live video calls
Helped troubleshoot access issues with course materials and Zoom links
Logged recurring issues and communicated them to facilitators
Provided encouragement and timely updates to reduce learner drop-off
Overview
This scenario-based project was designed to simulate live customer support interactions for students enrolled in an introductory course on contact center services. The goal was to enhance their experience through timely assistance and proactive support.
Audience
Adult learners in a remote BPO training program
My Role
Volunteer Support Agent | Customer Support Simulation
Tools Used
Google Chat | Google Sheets | Zoom | Gmail
Key Responsibilities
Monitored student activity and identified learners needing follow-up
Sent reminders, updates, and motivation messages via group chat
Tracked attendance and milestone completion
Provided tech support for LMS access and account setup
Shared weekly recap summaries and facilitated communications with the instructor
Results & Reflection
Helped increase learner satisfaction through consistent and empathetic support. Simulated real-world contact center workflows, allowing me to strengthen my communication, issue resolution, and remote support skills.